:root{color-scheme:light;--bg-primary: #f8fafc;--bg-secondary: #ffffff;--bg-card: #ffffff;--bg-card-hover: #f3f5fb;--bg-input: #ffffff;--bg-modal-overlay: rgba(15, 23, 42, .45);--text-primary: #1e293b;--text-secondary: #475569;--text-muted: #64748b;--text-heading: #0f172a;--accent-primary: #5a4fd6;--accent-primary-hover: #4a3fc0;--accent-primary-glow: rgba(90, 79, 214, .25);--accent-secondary: #0891b2;--accent-gradient: linear-gradient(135deg, #5a4fd6, #8b7ff0);--status-new-lead: #475569;--status-contacting: #475569;--status-contacted: #2563eb;--status-follow-up-pre: #d97706;--status-appointment-set: #ca8a04;--status-post-assessment: #0891b2;--status-enrolled: #15803d;--status-not-enrolled: #dc2626;--success: #15803d;--warning: #d97706;--danger: #dc2626;--info: #2563eb;--border-color: #e5e8ef;--border-color-hover: #cbd5e1;--sidebar-width: 260px;--sidebar-collapsed: 70px;--header-height: 64px;--radius-sm: 6px;--radius-md: 10px;--radius-lg: 16px;--radius-xl: 24px;--shadow-sm: 0 1px 3px rgba(15, 23, 42, .08);--shadow-md: 0 4px 16px rgba(15, 23, 42, .1);--shadow-lg: 0 12px 32px rgba(15, 23, 42, .16);--shadow-glow: 0 0 0 3px var(--accent-primary-glow);--transition-fast: .15s ease;--transition-normal: .25s ease;--transition-slow: .4s cubic-bezier(.4, 0, .2, 1)}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:14px;scroll-behavior:smooth}body{font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;background:var(--bg-primary);color:var(--text-primary);min-height:100vh;overflow-x:hidden;-webkit-font-smoothing:antialiased}a{color:var(--accent-primary);text-decoration:none;transition:color var(--transition-fast)}a:hover{color:var(--accent-primary-hover)}.app-layout{display:flex;min-height:100vh}.sidebar{width:var(--sidebar-width);background:var(--bg-secondary);border-right:1px solid var(--border-color);display:flex;flex-direction:column;position:fixed;top:0;left:0;bottom:0;z-index:100;transition:transform var(--transition-slow)}.sidebar-brand{padding:20px 24px;border-bottom:1px solid var(--border-color)}.sidebar-brand h1{font-size:1.3rem;font-weight:800;background:var(--accent-gradient);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text;letter-spacing:-.5px}.sidebar-brand p{font-size:.75rem;color:var(--text-muted);margin-top:2px}.sidebar-nav{flex:1;padding:16px 12px;overflow-y:auto;display:flex;flex-direction:column}.nav-ack-group{margin-top:auto;padding-top:8px;border-top:1px solid var(--border-color)}.nav-ack-group .nav-section-title{margin-top:6px}.nav-section-title{font-size:.65rem;font-weight:600;text-transform:uppercase;color:var(--text-muted);letter-spacing:1.5px;padding:16px 12px 8px}.nav-item{display:flex;align-items:center;gap:12px;padding:10px 14px;border-radius:var(--radius-md);color:var(--text-secondary);cursor:pointer;transition:all var(--transition-fast);font-size:.9rem;font-weight:500;margin-bottom:2px}.nav-item:hover{background:#6c63ff14;color:var(--text-primary)}.nav-item.active{background:#6c63ff26;color:var(--accent-primary);font-weight:600}.nav-item .nav-icon{font-size:1.15rem;width:24px;text-align:center}.nav-item .nav-badge{margin-left:auto;background:var(--accent-primary);color:#fff;font-size:.7rem;font-weight:700;padding:2px 8px;border-radius:10px;min-width:20px;text-align:center}.sidebar-user{padding:16px 20px;border-top:1px solid var(--border-color);display:flex;align-items:center;gap:12px}.sidebar-user .user-avatar{width:36px;height:36px;border-radius:50%;background:var(--accent-gradient);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.85rem;color:#fff}.sidebar-user .user-info{flex:1}.sidebar-user .user-name{font-weight:600;font-size:.85rem}.sidebar-user .user-role{font-size:.7rem;color:var(--text-muted)}.sidebar-user .logout-btn{cursor:pointer;color:var(--text-muted);font-size:1.1rem;transition:color var(--transition-fast);background:none;border:none}.sidebar-user .logout-btn:hover{color:var(--danger)}.main-content{margin-left:var(--sidebar-width);flex:1;min-width:0;min-height:100vh;padding:24px;max-width:calc(100vw - var(--sidebar-width));overflow-x:hidden;box-sizing:border-box}.sidebar-backdrop{display:none;position:fixed;top:0;right:0;bottom:0;left:0;z-index:150;background:#00000080;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);opacity:0;transition:opacity var(--transition-normal)}body.sidebar-locked{overflow:hidden}.page-header{margin-bottom:28px}.page-header h2{font-size:1.8rem;font-weight:800;color:var(--text-heading);letter-spacing:-.5px}.page-header p{color:var(--text-secondary);margin-top:4px;font-size:.9rem}.page-header-actions{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:16px}.card{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:24px;transition:all var(--transition-normal)}.card:hover{border-color:var(--border-color-hover)}.card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}.card-title{font-size:.8rem;font-weight:600;text-transform:uppercase;letter-spacing:1px;color:var(--text-muted)}.kpi-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:28px}@media (max-width: 768px){.kpi-grid{grid-template-columns:repeat(2,1fr)}}.kpi-card{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:20px 24px;position:relative;overflow:hidden;transition:all var(--transition-normal)}.kpi-card:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:var(--accent-gradient);opacity:0;transition:opacity var(--transition-fast)}.kpi-card:hover:before{opacity:1}.kpi-card:hover{transform:translateY(-2px);box-shadow:var(--shadow-md)}.kpi-card .kpi-label{font-size:.75rem;font-weight:600;text-transform:uppercase;color:var(--text-muted);letter-spacing:.5px}.kpi-card .kpi-value{font-size:2rem;font-weight:800;color:var(--text-heading);margin-top:8px;letter-spacing:-1px}.kpi-card .kpi-sub{font-size:.8rem;color:var(--text-secondary);margin-top:4px}.kpi-card .kpi-icon{position:absolute;top:16px;right:16px;font-size:1.5rem;opacity:.4}.kpi-card-explainable{overflow:visible;z-index:1}.kpi-card-explainable:hover,.kpi-card-explainable:focus-within{z-index:30}.kpi-card-explainable .kpi-label{display:flex;align-items:center;gap:7px;padding-right:34px}.kpi-formula-trigger{width:18px;height:18px;padding:0;display:inline-flex;align-items:center;justify-content:center;flex:0 0 18px;border:1px solid var(--border-color-hover);border-radius:50%;background:#6c63ff14;color:var(--accent-primary);cursor:help;font-family:inherit;font-size:.68rem;font-weight:800;line-height:1;text-transform:none}.kpi-formula-trigger:hover,.kpi-formula-trigger:focus-visible{border-color:var(--accent-primary);background:var(--accent-primary);color:#fff;outline:none}.kpi-formula-trigger:focus-visible{box-shadow:0 0 0 3px var(--accent-primary-glow)}.kpi-formula-tooltip{position:absolute;top:calc(100% - 8px);left:50%;width:calc(100% - 24px);max-width:340px;padding:14px 16px;border:1px solid rgba(255,255,255,.1);border-radius:var(--radius-md);background:#0f172a;box-shadow:0 16px 32px #0f172a47;color:#f8fafc;opacity:0;pointer-events:none;transform:translate(-50%,-4px);transition:opacity var(--transition-fast),transform var(--transition-fast),visibility var(--transition-fast);visibility:hidden;z-index:40}.kpi-card-explainable:hover .kpi-formula-tooltip,.kpi-card-explainable:focus-within .kpi-formula-tooltip{opacity:1;transform:translate(-50%);visibility:visible}.kpi-tooltip-heading{margin-top:9px;color:#a5b4fc;font-size:.62rem;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.kpi-tooltip-heading:first-child{margin-top:0}.kpi-tooltip-formula,.kpi-tooltip-composition{margin-top:3px;font-size:.76rem;line-height:1.45}.kpi-tooltip-formula{color:#e2e8f0}.kpi-tooltip-composition{color:#fff;font-variant-numeric:tabular-nums;font-weight:750}.kpi-tooltip-note{margin-top:9px;padding-top:8px;border-top:1px solid rgba(255,255,255,.12);color:#cbd5e1;font-size:.66rem;line-height:1.4}.data-info{position:relative;display:inline-flex;align-items:center;vertical-align:middle;z-index:1}.data-info:focus-within,.data-info:hover{z-index:40}.data-info-trigger{width:18px;height:18px;padding:0;display:inline-flex;align-items:center;justify-content:center;border:1px solid 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reduce){.kpi-formula-tooltip{transition:none}}.table-container{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-lg);overflow:hidden}.table-container .table-scroll-wrap{overflow-x:auto;scrollbar-width:thin;scrollbar-color:rgba(15,23,42,.12) transparent}.table-container .table-scroll-wrap::-webkit-scrollbar{height:6px}.table-container .table-scroll-wrap::-webkit-scrollbar-track{background:transparent}.table-container .table-scroll-wrap::-webkit-scrollbar-thumb{background:#0f172a1f;border-radius:3px}.table-toolbar{padding:16px 20px;display:flex;align-items:center;gap:12px;flex-wrap:wrap}.filter-bar{display:flex;flex-wrap:wrap;align-items:center;gap:8px;padding:0 20px 14px;border-bottom:1px solid var(--border-color)}.filter-pill{-moz-appearance:none;appearance:none;-webkit-appearance:none;font-family:inherit;font-size:.78rem;font-weight:500;padding:7px 32px 7px 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var(--transition-fast);white-space:nowrap}.filter-reset-btn:hover{color:var(--accent-primary);border-color:var(--accent-primary);background:#6c63ff14}table{width:100%;border-collapse:collapse;table-layout:auto}thead th{padding:10px 12px;font-size:.72rem;font-weight:600;text-transform:uppercase;letter-spacing:.8px;color:var(--text-secondary);background:#eef1f7;border-bottom:1px solid var(--border-color);text-align:left;white-space:nowrap}tbody tr{border-bottom:1px solid var(--border-color);transition:background var(--transition-fast)}tbody tr:hover{background:#6c63ff0a}tbody tr:last-child{border-bottom:none}tbody td{padding:10px 12px;font-size:.82rem;color:var(--text-primary);white-space:nowrap;max-width:180px;overflow:hidden;text-overflow:ellipsis}tbody td.notes-col{max-width:300px;white-space:normal}.table-sticky-first table thead th:first-child,.table-sticky-first table tbody td:first-child{position:sticky;left:0;z-index:3;background:var(--bg-secondary, #1a1a2e);box-shadow:4px 0 6px -4px #0006}.table-sticky-first table thead th:first-child{z-index:4;background:#00000059}.table-sticky-first table tbody tr:hover td:first-child{background:var(--bg-card-hover)}.density-toggle{display:inline-flex;background:#00000026;border-radius:var(--radius-md);padding:3px;gap:2px}.density-toggle button{background:transparent;color:var(--text-muted);border:none;padding:5px 12px;font-size:.72rem;font-weight:600;letter-spacing:.5px;border-radius:var(--radius-sm);cursor:pointer;transition:background var(--transition-fast),color var(--transition-fast)}.density-toggle button.active{background:var(--accent-primary);color:#fff}.density-toggle button:hover:not(.active){color:var(--text-primary)}.status-badge{display:inline-flex;align-items:center;gap:6px;padding:4px 12px;border-radius:20px;font-size:.72rem;font-weight:600;white-space:nowrap}.status-badge:before{content:"";width:6px;height:6px;border-radius:50%;flex-shrink:0}.status-badge[data-status="New 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var(--transition-fast);white-space:nowrap}.btn-primary{background:var(--accent-primary);color:#fff}.btn-primary:hover{background:var(--accent-primary-hover);box-shadow:var(--shadow-glow)}.btn-secondary{background:#0f172a0f;color:var(--text-primary);border:1px solid var(--border-color)}.btn-secondary:hover{background:#0f172a1a;border-color:var(--border-color-hover)}.btn-success{background:var(--success);color:#fff}.btn-success:hover{filter:brightness(1.1)}.btn-danger{background:var(--danger);color:#fff}.btn-danger:hover{filter:brightness(1.1)}.btn-sm{padding:5px 12px;font-size:.78rem}.btn-xs{padding:3px 8px;font-size:.72rem}.btn-icon{width:36px;height:36px;padding:0;display:inline-flex;align-items:center;justify-content:center;border-radius:var(--radius-sm)}.btn:disabled{opacity:.5;cursor:not-allowed}.form-group{margin-bottom:16px}.form-label{display:block;font-size:.78rem;font-weight:600;color:var(--text-secondary);margin-bottom:6px;text-transform:uppercase;letter-spacing:.5px}.form-input,.form-select,.form-textarea{width:100%;padding:10px 14px;background:var(--bg-input);border:1px solid var(--border-color);border-radius:var(--radius-sm);color:var(--text-primary);font-family:inherit;font-size:.9rem;transition:all var(--transition-fast)}.form-input:focus,.form-select:focus,.form-textarea:focus{outline:none;border-color:var(--accent-primary);box-shadow:0 0 0 3px var(--accent-primary-glow)}.form-select{-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' fill='%23a0a0b8' 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h3{font-size:1.1rem;font-weight:700;color:var(--text-heading)}.modal-close{background:none;border:none;color:var(--text-muted);font-size:1.3rem;cursor:pointer;width:32px;height:32px;display:flex;align-items:center;justify-content:center;border-radius:var(--radius-sm);transition:all var(--transition-fast)}.modal-close:hover{background:#0f172a0f;color:var(--text-primary)}.modal-body{padding:24px;overflow-y:auto;flex:1}.modal-footer{display:flex;justify-content:flex-end;gap:10px;padding:16px 24px;border-top:1px solid var(--border-color)}th.col-actions,td.col-actions{min-width:200px;max-width:none;overflow:visible;white-space:nowrap}td.col-actions .btn{white-space:nowrap}.recommendation-card.rec-unavailable{border:1.5px solid rgba(239,68,68,.55)!important;background:#ef44440f;opacity:1!important}.rec-unavailable-banner{display:flex;flex-direction:column;gap:2px;margin:8px 0;padding:8px 12px;border-radius:8px;background:#ef44442e;border:1px solid rgba(239,68,68,.45);color:#fca5a5;font-size:.8rem;font-weight:800;letter-spacing:.3px}.rec-unavailable-reason{font-size:.72rem;font-weight:500;color:#fecaca}.load-badge{font-size:.65rem;font-weight:700;padding:2px 8px;border-radius:10px;white-space:nowrap;border:1px solid transparent}.load-badge.load-free{background:#94a3b826;color:#94a3b8;border-color:#94a3b84d}.load-badge.load-light{background:#22c55e26;color:#15803d;border-color:#22c55e59}.load-badge.load-moderate{background:#f59e0b26;color:#b45309;border-color:#f59e0b59}.load-badge.load-heavy{background:#ef444426;color:#f87171;border-color:#ef444459}.sla-reminder-box{background:linear-gradient(135deg,#ef444429,#f59e0b1f);border:1.5px solid rgba(239,68,68,.45);border-radius:var(--radius-lg, 12px);padding:16px 20px;margin-bottom:20px;animation:fadeIn .3s 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